2nd/3rd Line IT technician

Description

NCS IT are looking to add a 2^nd/3rd line IT technician to our expanding and busy technical team.

Job Type: Full-time, Permanent

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• IT support: 2 years (preferred)

Licence/Certification:

• Driving Licence (required)

Work Location: In person

Requirements

The successful candidate will need to have experience working for a similar MSP and Microsoft Partner and must be able to demonstrate experience with supporting the following technologies: –

* Windows Server, Virtualisation and Microsoft Azure
* Microsoft 365 including SharePoint, Exchange Online, Teams
* Azure/365 features such as Azure Active Directory, Azure Virtual Machines, Intune Endpoint Manager
* Security devices and firewalls, with experience of SonicWall firewalls preferred
* Ideally good working knowledge of PC and Server hardware to aid troubleshooting problems and installation work
* A methodical, diligent and efficient approach to working through multiple support tickets
* Ability to work individually, managing and prioritising support tickets
* Meeting strict SLAs and following procedures
* Excellent communication skills and the ability to speak to both technical and non-technical clients at the appropriate level either over the phone, via email or face to face
* Liaising with leading vendors including Microsoft, Dell, HP, Acronis, StarWind, Sophos etc

In addition to being on our helpdesk you would also be expected to go out on-site to carry out both support, project and installation work.

Benefits

Benefits:

• Company events
• Company pension
• Free parking
• On-site parking
• Performance bonus
• Private medical insurance
• Sick pay