Moving PEOPLE Limited
Moving PEOPLE Limited saved from cyberattack thanks to quick-thinking NCS IT engineer!
Tag: microsoft
Case Studies
The customer
Moving PEOPLE Limited is an independent coach company based in Blackburn, East Lancashire, with over 15 years’ experience in the sector.
Their business needs
As part of the monthly managed IT support service that NCS IT provide Moving PEOPLE with, we pro-actively monitor their systems to check for any abnormalities.
How we helped
One of our helpdesk technicians noticed that a member of staff had interacted with a suspicious email (picked up using our Microsoft 365 Lighthouse MSP admin portal). The member of staff at Moving PEOPLE was not aware of this email being malicious and had not reported it.
However, our engineer caught it and rang the member of staff to change her password as a precaution therefore averting a potential malicious takeover of their email account.
Technologies implemented
- Microsoft 365 Lighthouse
- Telephone and Remote Support
Results
As the email had been picked up by NCS IT engineers, and dealt with accordingly, there was no downtime to service at Moving PEOPLE or any malicious takeover of the customer’s email account.
Testimonial
""I’m impressed how this [issue] was picked up at your end when Chris pro-actively called a member of my staff, after she innocently interacted with a genuinely suspicious email which wasn’t reported to you by us. I believe it was a precautionary password reset and no interruption to service. I just wanted to say that I’m really happy with the service that we get from NCS and as a small business it’s reassuring that we have a responsive and robust IT support available to us like this. I’m not sure how we would manage these days operating on our own as we used to.”"
Glen Chamberlain, Director Moving PEOPLE Limited
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